Privacy Policy

1. Overview

Relief IQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform and website. Please read this policy carefully.

2. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Name, email address, and contact details
• Organization and role information
• Documents and files you upload through the platform
• Intake responses and case-related information
• Communications you send to us

Information Collected Automatically

When you use our platform, we may automatically collect certain information, including browser type, IP address, pages visited, and usage patterns. This information is used to improve platform performance and user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage relief support workflows
• Communicate with you about your account and cases
• Enable organizational administrators to manage their programs
• Comply with legal obligations
• Protect the security and integrity of our platform

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Your organization: Administrators in your organization may have access to your case information as part of the platform's functionality.
• Service providers: Third-party vendors who assist us in operating our platform, subject to confidentiality obligations.
• Legal requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, role-based access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Document Handling

Documents uploaded to the Relief IQ platform are stored securely and are accessible only to the uploading user and authorized personnel within their organization. We do not share uploaded documents with third parties except as required by law or as explicitly authorized by your organization.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at the address below.

8. Data Retention

We retain your information for as long as necessary to provide our services and as required by applicable law. When your account is closed or your organization's contract ends, data may be retained for a limited period as required by law or legitimate business purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at morseller@reliefiq.co.